Applications are now open for the 2024 Absa Bank Virtual Graduate Trainee Programme. This opportunity is open to all South African graduates.
About Absa Bank Virtual Graduate Trainee Programme 2024
Opportunity Details
The Absa Virtual Graduate Trainee will deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer.
Key Accountabilities
Accountability: Selling products and services.
- Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
- Achieves predetermined sales targets through generating quality applications.
- Contact the customer and executes the sales process within the desired turnaround time.
- Delivers customer sales and services whilst maintaining quality service standards.
- Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities
- Ensure first call resolution.
- Tracking of conversions from lead or call to application and then to fulfilment.
Accountability: Reduction of customer attrition.
- Speaks to customers to ensure that their needs are identified and advises various options.
- Adheres to shared company values and service standards with regard to customer interaction.
- Resolves customer dissatisfaction / complaints and takes full ownership of the problem.
- Communicates with the customer according to company standards.
- Address the customer’s need with product knowledge that is technically accurate.
- Preparation for the outbound call, providing alternative products solutions were applicable.
Benefits of Absa Bank Virtual Graduate Trainee Programme 2024
- Paid graduate trainee role
Absa Bank Virtual Graduate Trainee Programme 2024 Requirements
Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
Application Date and Process
- Click on the link to the application website to appy.
Scholarship Application Portal
View details of
Absa Bank Virtual Graduate Trainee Programme 2024
Apply for Absa Bank Virtual Graduate Trainee Programme 2024
